Shipping Policy

We proudly offer FREE worldwide shipping via! Please note that we require 15 to 20 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 60 to 80 days. Please consider any holidays, natural disasters or pandemics may impact delivery times. Parts or Accessories ordered separately typically take 15 to 30 days for delivery.

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship all the items that are pre-ordered or back-ordered immediately when we have all of them available. If you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.

Please allow 1 to 2 weeks for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at sales@ssebike.com if you believe you have provided an incorrect shipping address.

Returns:

We do not offer or accept returns for any order once it has been placed. Please ensure you have thoroughly researched the electric bike model before finalizing your purchase.